Exchange & Refund

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

 

Terms and Conditions of RETURNS

 

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

• the online return form must be correctly completed and submitted to the Vendor within 3 days from the date of your receipt thereof;
• the products have not been used, worn, washed, modified or damaged;
• the identification tag is still attached to the products with the disposable seal;
• the products are returned in their original packaging;
• customized products can’t be returned;
• the Vendor must receive the product(s) within 14 days from the date the package was delivered to you.
• it is not possible to send an exchange request for one or more products that were purchased using a promotional code.

 

If you have fulfilled all requirements set forth above, the Vendor shall exchange the returned purchased products. Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.

 

 

RETURN SHIPPING

 

You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your package all the necessary documentation for Customs clearance. Customs authorities require that all such documentation be written in English so that it can be used both by the authorities of the country you are shipping from (for export) and the receiving authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. The Vendor therefore highly recommends that you choose a shipping service that permits you to trace it at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of 14 days from the date on which you received your order.

RETURN PROCESS

 

To return an item, please email customer service at info@dkabaya.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and include your proof of purchase/and the return form provided/and other, and mail your return to the following address:

 

DK Abaya

Omar Al Moaddab Street

 Al Naeem, Jeddah 23621

Saudi Arabia

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, PayPal, etc.), the exchange procedure will start within 7 days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.

The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:

• purchase by Credit/Debit Card: refund time will depend on the credit card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore, you will not suffer any interest loss;
• payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit/debit card associated with your PayPal account depends on the company that issued the card.

 

IDENTIFICATION TAG

All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.

 

EXCEPTIONS

 

The following items cannot be returned or exchanged:

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Please Note

 

• A10% restocking fee will be charged for all returns in excess of 200 USD.
• Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

Phone number  +966508704799

info@dkabaya.com